AE Internet Service Policy & Terms

Service policy, terms of service, privacy policy and leasing terms for AE Internet, AE TV, AE Security cameras and AE Phone.

AE Internet Service Policy

At AE Internet, we are committed to providing reliable service and excellent customer support. However, to ensure consistent service for all customers, we have established the following terms regarding non-payment and equipment retrieval. Please review this policy carefully. By continuing to use our services, you agree to the terms outlined below.

*always refer to our online copy for a current and updated copy

Effective Date: January 1, 2025

Revision Date: October 29, 2026

Thank you for choosing AE Internet! Please read the following service policy carefully, which outlines the terms and conditions, including fees, services, and membership benefits associated with your AE Internet account. These terms apply to all customers, and by using AE Internet services, you agree to abide by the policies outlined here.

1. Nonrefundable Deposit

· $100 Nonrefundable Deposit : A $100 nonrefundable deposit is required at the time of scheduling Installation Appointment. This deposit is used to cover installation costs and is nonrefundable under any circumstances, including service termination or cancellation.

· 1 Month Free Service : New customers are eligible for one (1) month of free service . The free service credit will be applied to your first full month’s bill. After the first month, standard service charges will apply.

· Standard Service Charge for AE Internet : $70/month

2. Service Fees and Add-Ons

The following fees and add-ons will take effect on the next month’s invoice (unless otherwise stated): Any fees, charges, or optional add-ons applied during the current billing cycle will be reflected in the invoice for the following month forward (unless otherwise stated). Please note that none of the additional fees or charges reduce the total cost of the bill ; they are applied separately and in addition to the original amount owed.

Reconnection Fee

• $25 : A $25 reconnection fee will be charged if your service is disconnected due to non-payment. This fee must be paid before your service can be reactivated.

Late Payment Fee

• $10 : A $10 late payment fee will be applied one day after the payment due date and will be added for every month after until payment is received , if no payment has been received or if the Payment Postponement Service has not been requested.

Payment Postponement Fee

· $5.50/week : If you need to postpone your payment, a $5.50 fee per week will apply. The fee must be paid at the time of the request. Customers may request to postpone payments for up to one week at a time, with a maximum of two postponements per month . After two postponements, the total bill will be due in full . Please note that the postponement fee does not reduce the total amount owed on the bill .

· Payment Date Change Fee: $7.50 per date change : If you need to change your payment due date, a $7.50 fee per date change will apply.

Whole Home WiFi (Extender)

• $5/month per extender : To extend WiFi coverage in your home, a $5/month fee per extender will be added to your monthly bill.

Indoor Router Rental

• $10/month : If you require an indoor router, a $10/month rental fee will apply.

Equipment Tampering Fee

• $150 : If AE Internet's equipment is tampered with, a $150 tampering fee will apply, and may result in service termination . Tampering includes moving, altering, losing(misplacing), or damaging AE Internet’s equipment.

Extended Warranty for Equipment

• $15/month : An Extended Warranty is available after 6 months of service. The extended warranty covers malfunctioning equipment but does not cover accidental or intentional damage or misuse .

AE Internet Service Location Transfer

• $65 : If you need to transfer your service to a different location, a $65 fee will apply per visit if Service Transfer can not be completed same day.

AE Internet Service Call Fee

• $45 : An $45 service call fee applies when a technician is required to visit your location for support.

3. AE Internet Membership

For just $20/month , the AE Internet Membership offers:

• 3 Free Service Calls per Year (valued at $135 )
• Priority Support for faster resolution of any issues
• Discounted Extended Warranty for $10/month (instead of $15/month)

4. Holiday Stimulus Discount

• 5% Off in December : A 5% discount will be automatically applied to your December bill as part of our Holiday Stimulus Offer.

5. VOIP Phone Service

AE Internet offers VOIP Phone Service with the following options:

• VOIP Phone Service : $50/month
• AE Internet + VOIP Phone Service : $110/month (when bundled together)

Additional VOIP Fees:

• *E911 Tax : $Varies on Area/month
• *Telecommunication Service Fee : $5/month
• Number Porting Fee : $25 (if transferring an existing phone number to AE Internet)

*Mandatory Fees

6. Account Info Management Service

Do you frequently forget your passwords or usernames? AE Internet offers a secure Account Info Management Service to help you keep track of your accounts.

• Up to 30 accounts : $10/month
• 31–35 accounts : $12.50/month (an additional $2.50 per account )
• 36+ accounts : $15/month (an additional $1 per account )

7. Support Hours

AE Internet provides customer support during the following hours:

• Monday to Friday : 7:00 AM – 9:00 PM
• Saturday : 8:00 AM – 4:00 PM
• Sunday : Closed

If you require assistance outside these hours, please leave a message, and our team will get back to you as soon as possible.

8. Payment Methods and Membership Enrollment

To enroll in AE Internet Membership or any subscription service, credit/debit card or bank account information is required for automatic billing. Please ensure that your payment details are up-to-date to avoid service interruptions.

9. Payment Plans for Financial Assistance

If you are behind on your payments or experiencing financial hardship, AE Internet offers Payment Plans to help you manage your account. Please reach out to us to discuss your options for payment assistance.

Behind on Your Service Payments?

Don't worry – we're here to help! We can create a custom-curated payment plan tailored specifically to your needs. Our goal is to work with you and find a solution that fits your budget and timeline.

Contact us today to discuss your options and get back on track with your payments.

Delinquent Accounts and Collections

In the event that any fees, charges, or other amounts owed to AE Internet remain unpaid beyond the due date, AE Internet reserves the right to pursue all available legal remedies, including but not limited to the referral of the delinquent account to a third-party collections agency. By entering into this agreement, the customer acknowledges and agrees that AE Internet may report any outstanding balances, along with relevant identifying information, to credit bureaus or collections agencies as permitted by applicable law.

The customer shall be liable for any and all costs incurred by AE Internet in connection with the collection of delinquent amounts, including but not limited to reasonable attorneys’ fees, court costs, and collection agency fees. AE Internet further reserves the right to suspend or terminate services in response to non-payment, without further notice.

10. Future Features

AE Internet is working on the following upcoming features and services:

• AEI Webmail : Available soon. AEI Webmail will provide customers with secure, reliable email access.
• Outdoor Payment Dropbox : Soon, we will provide a convenient Outdoor Payment Dropbox for secure, on-site payments.

Outdoor Payment Dropbox Instructions

To submit your payment, please follow these steps:

• Include Payment and Name : Place your payment and a note with your full name inside an envelope.
• Ensure Security : Seal the envelope to protect its contents.
• Drop in the Secure Dropbox : Locate the secure dropbox outside our office building and insert the envelope inside.

For your security and privacy, please ensure the envelope is properly sealed before submitting.

Thank you!

• Month-to-Month Payment : AE Internet will soon offer a Month-to-Month Payment option for customers who prefer to pay for their services Month-to-Month We must be paid 2 days prior to due date to avoid service interuptions.

Prepaid Payment Option Policy

We are excited to announce that a Prepaid Payment Option will be available soon for all AE Internet Services and Memberships. This new payment method will allow customers to pay in advance for their services, providing added convenience and flexibility.

Key Details:

1. Availability The Prepaid Payment Option will be introduced shortly. We will notify customers when it becomes available.

2. Eligible Services All AE Internet Services and Memberships will be eligible for prepaid payment, allowing customers to pay for one or more billing periods in advance.

3. Payment Process Once the Prepaid Payment Option is launched, customers will be able to select it during the checkout process. Prepaid payments can be made using the available payment methods on our platform.

4. Refund Policy Prepaid payments are non-refundable once processed. However, if there is an issue with the service provided, please refer to our Refund and Service Guarantee Policy for more information on resolving the matter.

5. Account Credit Prepaid payments will be applied as account credit, which can be used toward the payment of future service renewals or memberships. Any unused credit will remain in your account until used.

6. Notifications and Updates Customers will receive email notifications when the Prepaid Payment Option is available and when any new updates or changes occur to this service.

7. Terms and Conditions By selecting the Prepaid Payment Option, customers agree to abide by the standard Terms and Conditions associated with AE Internet Services.

Stay tuned for updates! We’re working to make this new feature available as soon as possible.

For questions or more information, please feel free to contact our customer support team.

11. Cancellation and Termination

You may cancel your AE Internet service at any time by contacting our support team. However, please be aware:

• The $100 nonrefundable deposit is non-refundable .
• All fees for services provided, including any outstanding balances, must be paid in full at the time of cancellation.

To cancel your service, please contact support@aeinternet.us or call 910-214-3670 .

12. Changes to Services and Fees

AE Internet reserves the right to change, modify, or discontinue services, fees, and terms at any time. Any changes will be communicated to customers via email at least 30 days prior to the change taking effect.

13. Advanced Payments & Discounts

We offer our customers the option to pay for services 6 months or 1 year in advance, allowing you to enjoy a discount for committing to a longer-term. Here are the details:

1. Payment Terms & Discounts:

• 6-Month Advanced Payment : Pay for 6 months in advance and receive a 2% discount on the total service cost.
• 12-Month Advanced Payment : Pay for 12 months (1 year) in advance and receive a 5% discount on the total service cost.

2. Eligibility for Discount:

• Discounts apply only to the base price of the service, and may not apply to additional fees, taxes, or optional add-ons.
• Discounts vary based on the service selected and are subject to availability.

3. How It Works:

• To take advantage of the advanced payment discount, simply select the "6-Month" or "12-Month" payment option at checkout when booking your service or membership.
• Upon receipt of payment, your service will be extended for the corresponding term (6 months or 12 months), and the discount will be applied immediately.

4. Refunds and Cancellations:

• Non-Refundable : Advanced payments are non-refundable . If you cancel your service before the prepaid term ends, the unused portion of the payment may be credited toward future services or applied to a new plan, as per the cancellation policy.
• Service Adjustments : If you downgrade your service during the prepaid term, the discount will be recalculated based on the new service package.

5. Eligible Services for Advanced Payment:

• Advanced payments and associated discounts are available for the following services:
• "All AE Internet Services and Memberships are available for advanced payment."

6. Terms & Conditions:

• The advanced payment discount is available only for new sign-ups or renewals made with full payment in advance for the selected term (6 or 12 months).
• Discounts apply to the base service cost and do not apply to optional add-ons, upgrades, or any additional services.
• If your service is terminated or suspended before the end of the prepaid term, the unused portion of the payment will be credited or refunded as per our Refund & Cancellation Policy .

7. How to Get Started:

• Ready to save and commit to a longer-term service? Contact us or visit www.austinselectronics.net to select your preferred service and payment plan. Our team is happy to help you choose the best plan for your needs!

For further questions or to set up your advanced payment plan, reach out to us at 910-214-3670.

Example:

For example, if you are signing up for AE Internet (normally priced at $840 per year):

• By paying 6 months in advance , you save 2 % , reducing your payment to $411.60 .
• By paying 12 months in advance , you save 5% , reducing your payment to $798 .

14. AE Internet Referral Program

We’re excited to introduce our Referral Program , where you can earn great rewards for helping us grow our community! When you refer new customers to AE Internet, you’ll be eligible for a variety of rewards based on the number of successful referrals.

Referral Rewards Breakdown:

• 5 Referrals: $10 Gift Card of your choice
• 10 Referrals: 5% Off Any Purchase or Repair at Austin's Electronics
• 15 Referrals: $20 Gift Card of your choice
• 20 Referrals: $40 Cash
• 25 Referrals: $30 Gift Card for Wolf Custom Candles
• 30 Referrals: 1 Month Free Service
• 35 Referrals: $100 Cash
• 45 Referrals: AE Internet will donate $100 to a charity of your choice
• 50 Referrals: $200 Cash

Charities to Choose From (for 45 referrals):

• St. Jude Children's Research Hospital
• Feeding America
• Make-A-Wish Foundation

Referral Program Guidelines:

1. How It Works : To qualify for rewards, the person you refer must mention your name when signing up for AE Internet services. You will only receive credit for a referral when the new customer completes their registration and payment.

2. No Stacking of Rewards : Rewards cannot be stacked. If a customer redeems a reward at the 30 referral level (for example, 1 Month Free Service), they must start over to qualify for the next reward tier. Previous referrals will not carry over toward a new reward level.

3. Referral Eligibility : Referrals must be new, legitimate customers who have not previously used AE Internet services. Referrals from existing or past customers are not eligible.

4. Reward Redemption : Rewards will be issued once the minimum number of referrals is reached and verified. Rewards can be redeemed via email, account credit, or at checkout, depending on the reward type.

5. Charity Donations : For the 45 referral reward, AE Internet will donate $100 to a charity of your choice. Please provide the charity name and details, and we’ll process the donation on your behalf.

6. Tracking Referrals : Referrals must mention the referrer's name during the sign-up process. If the referral does not mention the referrer, it will not be credited.

7. Program Modifications : AE Internet reserves the right to modify or discontinue the Referral Program at any time. We will notify participants of any significant changes or updates to the program.

Start Referring Today! Help us spread the word, and enjoy the benefits of the AE Internet Referral Program. For any questions or assistance, please contact our customer support team.

Prepaid Plan Requirement for Accounts Without Valid Payment Method Effective October 1, 2025, any AE Internet account that does not have a valid credit/debit card or bank account on file, or where the payment method on file continuously fails to process payment on the specified due date without prior notice to AE Internet, will automatically be treated as a Prepaid Plan .

Under the Prepaid Plan:

· Customers must ensure their service payment is received no later than 11:59 PM (local time) on the day prior to the scheduled renewal date (e.g., if your service renews on the 15th, payment must be completed by 11:59 PM on the 14th).

· Failure to make timely payment will result in automatic service suspension until the account balance is paid in full.

· Additional fees may apply for service restoration after suspension.

AE Internet is not responsible for any loss of service or related issues resulting from the customer’s failure to maintain a valid payment method or meet the prepaid payment deadlines.

1. Non-Payment and Service Termination

• Termination Within 24-48 Hours of Non-Payment: AE Internet reserves the right to terminate service within 24-48 hours of non-payment if no payment is received or if there is no communication from the customer regarding the outstanding balance.
• 30 Days of Non-Payment: If the outstanding balance is not paid within 30 days from the due date, your service will be terminated . This will result in the suspension of all access to AE Internet services.

2. Equipment Retrieval and Additional Fees

• 15 Days After Service Termination: If payment remains unpaid and we have not received any communication from you within 15 days after service termination, AE Internet will begin the process of retrieving any company-owned equipment related to the service.
• Charges for Damaged or Missing Equipment: If any equipment is found to be damaged or missing when AE Internet attempts to retrieve it, you will be charged an additional fee for the repair or replacement of the equipment.
• Failure to Return Equipment: If we are unable to retrieve the equipment within 15 days after service termination, you will incur additional fees to cover the cost of the delay and any associated logistics required to collect the equipment.

Equipment Return by Mail — If you discontinue service, you may mail leased equipment back to: Mott Enterprises, 1381 Tomahawk Hwy, Harrells, NC 28444. All returned equipment will be verified once received. If anything is damaged or missing, we will reach out to the customer once to get clarification; otherwise, the customer will be billed for the non-returned or damaged equipment.

3. Customer Responsibility

• Communication Requirement: It is the responsibility of the customer to communicate with AE Internet if there are any issues preventing timely payment or if you are experiencing financial difficulties. Please contact us as soon as possible to discuss potential payment arrangements.
• Non-Communication: If AE Internet does not receive any communication from the customer regarding non-payment within 30 days after the due date, we reserve the right to take immediate action, including service termination and equipment retrieval.

4. Reconnection and Final Settlement

• Reactivation of Service: If service has been terminated due to non-payment, the customer must settle all outstanding balances, including any additional fees for damaged or missing equipment, before service can be reactivated. A reconnection fee may apply.

5. Contact Information

For any questions or to discuss your account, please reach out to AE Internet customer support:

• Email: support@aeinternet.us
• Phone: 910-214-3670

Effective Date: January 1, 2025

By continuing to use AE Internet services, you acknowledge and agree to the terms outlined in this Service Termination Policy. If you have any questions or concerns, please do not hesitate to contact us.

16. Privacy Policy for AE Internet

AE Internet ("we," "our," or "us") is committed to safeguarding your privacy and providing you with a secure and transparent online experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us in other ways. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information when you interact with our services, including both personal and non-personal information.

A. Personal Information

Personal information is any data that can be used to identify you individually. This includes, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Payment details (e.g., credit card information)
• Billing information

B. Non-Personal Information

Non-personal information is data that does not directly identify you. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed on our site
• Time and date of visits
• Cookies and other tracking technologies (see "Cookies" section below for more details)

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• To provide, maintain, and improve our services
• To process payments and manage transactions
• To communicate with you, including sending support messages, updates, and marketing communications (you can opt out at any time)
• To analyze and improve user experience on our website
• To respond to your inquiries and provide customer support
• To comply with legal obligations, resolve disputes, and enforce agreements
• To prevent fraud and ensure the security of our services

Terms of Service (TOS) for Security Camera Equipment Leasing

· 1. Agreement to Terms

· This Security Camera System Leasing Agreement (the "Agreement") is entered into between AE Internet ("Lessor") and the individual or entity leasing the system ("Lessee"). By leasing a security camera system from Lessor, Lessee agrees to comply with these Terms of Service.

· 2. Lease Term and Payment

· 2.1 Lease Duration

· The lease term begins on the installation date and continues until terminated per in writing and Lessor notified.

· 2.2 Payment Terms

· Lessee agrees to make monthly payments as outlined in the lease agreement. Late payments may incur additional fees. Failure to pay may result in service termination and retrieval of leased equipment.

· 3. Equipment Ownership

· All leased security camera systems remain the property of Lessor. Lessee is granted the right to use the equipment during the lease term but shall not sell, lease, or transfer ownership rights to any third party.

· 4. Installation and Maintenance

· 4.1 Installation

· Lessor will install the leased equipment at the designated location. Any modifications or relocations must be approved by Lessor in writing.

· 4.2 Maintenance and Repairs

· Lessor will provide routine maintenance and repair services. Damage caused by misuse, negligence, or unauthorized modifications may result in additional charges.

· 5. Use of Equipment

· Lessee agrees to use the security camera system solely for lawful purposes. Any misuse, including unauthorized access, hacking, or tampering, is strictly prohibited and may result in termination of the lease.

· 6. Data Privacy and Security

· 6.1 Data Ownership

· Lessee owns all recorded footage but grants Lessor access for maintenance and troubleshooting. Lessor does not monitor, store, or access footage without Lessee’s consent, except as required by law.

· 6.2 Data Protection

· Lessor implements industry-standard security measures to protect data transmission but is not responsible for unauthorized access due to security breaches beyond its control.

· 7. Liability and Indemnification

· Lessor is not liable for damages resulting from equipment failure, network interruptions, or security breaches. Lessee agrees to indemnify and hold Lessor harmless from any claims, damages, or losses arising from misuse or third-party actions.

· 8. Termination and Equipment Return

· 8.1 Return of Equipment

· Upon lease expiration or termination, Lessee must return the equipment in good working condition. Failure to return the equipment may result in additional fees.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and local storage) to enhance your user experience on our website. Cookies are small text files that are stored on your device and allow us to remember your preferences and actions over time.

• Essential Cookies: These are necessary for the basic functioning of the website.
• Analytics Cookies: These are used to gather data on how visitors interact with our site, allowing us to improve content and functionality.
• Advertising Cookies: We may use third-party services to deliver relevant advertisements to you.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our website.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist us in providing services, processing payments, or conducting business operations.
• Legal Requirements: We may disclose your information if required by law, government requests, or to protect the rights, property, or safety of AE Internet, our users, or the public.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. While we employ reasonable security practices, please be aware that no data transmission or storage method can be guaranteed to be 100% secure.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Update: You may access and update your personal information at any time by logging into your account or contacting us directly.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in the email or by contacting us.
• Request Deletion: You can request that we delete your personal information, subject to applicable legal and business retention requirements.
• Cookie Preferences: You can control and manage your cookie settings through your browser, although disabling certain cookies may impact the functionality of our website.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it. If you believe we may have collected such information, please contact us immediately.

8. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our servers and service providers are located. By using our services, you consent to the transfer of your information to these locations.

9. Installation and Property Responsibility

AE Internet is not responsible for any damage to rental properties resulting from the installation of cameras or related equipment. It is the renter’s responsibility to obtain all necessary permissions from their landlord or property owner prior to installation . AE Internet will proceed based solely on the information provided by the renter and assumes no liability for any disputes or damages arising from lack of authorization.

All cameras, recorders (NVR), and related equipment remain the sole property of AE Internet and will be removed upon termination of the lease or service agreement.

10. Camera System Lease Term, Renewal, and Early Termination

• Lease Term The camera system(s) provided by AE Internet (“Provider”) are leased to the customer (“Customer”) for a minimum term of one (1) year (“Initial Term”).
• Automatic Renewal At the end of the Initial Term, this Agreement will automatically renew for successive one (1) year terms (each a “Renewal Term”) unless either party provides written notice of non-renewal at least thirty (30) days before the end of the current term.
• Early Termination If the Customer terminates this Agreement before the expiration of the Initial Term or any Renewal Term, the Customer agrees to pay:
• Early Termination Fee: a) Within the first 6 months: 100% of the remaining balance for the term plus a $150 early termination fee. b) Months 7–12: 50% of the remaining balance for the term plus a $100 early termination fee.
• Equipment Recovery Fee: If AE Internet is required to retrieve leased equipment, a $75 equipment recovery fee will apply.
• Other Associated Fees: Any unpaid balances, late fees, or damages to the leased equipment will be billed separately.
• Final Billing All early termination fees and associated costs will be due in full within fifteen (15) days of termination.

Refund Policy

1. Overview

AE Internet provides high-speed internet, home phone, and security camera services to residential and commercial customers. By activating or using any AE Internet service, you acknowledge and agree to the terms of this Refund & Service Policy.

This policy is designed to ensure fairness while maintaining transparency about how our services are billed, delivered, and refunded.

2. Service Activation and Acknowledgment

· Service is considered delivered and accepted once:

o Internet, home phone, or camera service is successfully installed or activated , OR

o Customer has received login credentials, modem/router activation , or network access confirmation , whichever comes first.

· AE Internet documents each installation and activation with photos, timestamps, and technician logs , which serve as proof of service delivery.

3. Billing Terms

· AE Internet services are billed in advance for the upcoming service period (monthly, quarterly, or annually).

· All invoices are non-transferable and non-refundable once the service period begins.

· Customers may cancel future renewals anytime before the next billing cycle by contacting us at 910-214-3670 or through their online account.

4. Refund Eligibility

Refunds are available only under the following conditions:

Note: Refunds are not available for:

· Activated services

· Installation fees

· Equipment costs (unless defective and returned within 14 days)

· Network issues caused by customer-owned routers, modems, or wiring

· Service interruptions caused by weather, natural disasters, or third-party damage

5. Disputed Charges

· Before filing a dispute or chargeback, customers must contact AE Internet to resolve any billing issue.

· AE Internet maintains detailed service logs, network access records, and signed installation forms as proof of service delivery.

· Filing a chargeback after successful activation or installation constitutes fraudulent misuse of payment systems and may result in account suspension and additional collection actions.

6. Cancellation Policy

· Customers may cancel service at any time by giving at least 10 days’ notice before their next billing date.

· Equipment (if leased) must be returned in good condition within 10 days of cancellation . Unreturned or damaged equipment will incur a replacement fee as outlined in the customer’s service agreement.

7. How to Request a Refund

Refund requests must be submitted in writing to billing@austinselectronics.net and include:

· Customer name and account number

· Service address

· Reason for refund request

· Proof of payment (if applicable)

AE Internet will review and respond to refund requests within 3–5 business days .

9. Acceptance

By signing up for or continuing to use AE Internet services, the customer acknowledges that they have read, understood, and agree to this Refund & Service Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make updates, we will revise the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed of any changes.

Terms of Service (TOS) for Burglar Alarm System

1. Agreement to Terms

This Burglar Alarm System Agreement (the "Agreement") is entered into between AE Internet ("Provider") and the individual or entity receiving the service ("Customer"). By subscribing to the Burglar Alarm System service, Customer agrees to comply with these Terms of Service.

2. Service and Payment

2.1 Service Charge — The Burglar Alarm System service is $80/month. The monthly charge covers the alarm equipment listed in Section 3 and the keypad communication plan described in Section 5.

2.2 Payment Terms — Customer agrees to make monthly payments as outlined in the service agreement. Late payments may incur additional fees. Failure to pay may result in service termination and retrieval of the provided equipment.

3. Equipment Included

The $80/month service includes the following equipment: main panel (×1), wireless PIR motion detectors (×5), wireless door/window sensors (×6), wireless remote control (×1), RFID tags (×2), a wired siren (110 dB), and the panel's built-in siren (85 dB). Additional accessories — including additional RFID tags and additional remote controls — are available separately at an additional price, calculated at the time of quote.

4. Equipment Ownership and Care

All equipment provided under this service remains the property of Provider. Customer is granted the right to use the equipment while the service is active but shall not sell, lease, or transfer ownership rights to any third party. Tampering with, moving, altering, losing (misplacing), or damaging the equipment may result in additional charges and may result in service termination.

5. How Alerts Work — Monitoring Is Not Included

5.1 The keypad communication plan is included in the monthly charge. When the alarm is triggered, the system calls and/or texts the contacts the Customer set up at installation, and sends notifications through the mobile app.

5.2 The mobile app is a third-party app. Provider will install and set up the app for the Customer at installation.

5.3 MONITORING IS NOT INCLUDED. The Burglar Alarm System is not connected to a central monitoring station, and Provider does not monitor alarms. No one is automatically dispatched when the alarm triggers. It is the Customer's responsibility to respond to calls, texts, and app notifications from the system and to contact emergency services if needed.

5.4 Professional monitoring can be added later through a third-party monitoring center, at the Customer's request and additional cost.

6. Installation and Maintenance

6.1 Installation — Provider will install the equipment at the designated location. Any modifications or relocations must be approved by Provider in writing. Any installation charges will be confirmed before work begins.

6.2 Maintenance and Repairs — Provider will provide routine maintenance and repair services. Damage caused by misuse, negligence, or unauthorized modifications may result in additional charges.

7. Customer Responsibilities

Customer agrees to keep the contact list for alarm calls and texts up to date and to notify Provider when contacts change; to protect access codes, remote controls, and RFID tags; and to use the system solely for lawful purposes. Unauthorized access, hacking, or tampering is strictly prohibited and may result in termination of the service.

8. Liability and Indemnification

The Burglar Alarm System is a deterrent and notification system. Provider does not guarantee that the system will prevent burglary, intrusion, or loss, and Provider is not liable for damages resulting from equipment failure, network or communication interruptions, power outages, security breaches, or the failure of any contact to respond to an alert. Customer agrees to indemnify and hold Provider harmless from any claims, damages, or losses arising from misuse or third-party actions.

9. Termination and Equipment Return

9.1 Cancellation follows the Cancellation and Termination terms in this policy. All fees for services provided, including any outstanding balances, must be paid in full at the time of cancellation.

9.2 Return of Equipment — On termination, all provided equipment must be returned to Provider or made available for retrieval. Charges may apply for equipment that is damaged or missing at retrieval.

AE TV – Terms of Service

Welcome to AE TV (also referred to as “we,” “us,” or “our”), a service operated by Austin’s Electronics. By accessing or using AE TV, including the website, applications, devices, or any services provided (“Service”), you agree to be bound by the following Terms of Service (“Terms”). If you do not agree, you may not use AE TV.

1. ELIGIBILITY You must be at least 18 years old or the legal age of majority in your jurisdiction to use AE TV. By using the Service, you represent that you meet this requirement.

2. SERVICE DESCRIPTION AE TV provides access to television content, including live channels, video-on-demand, and related media services via the internet. Content availability may vary by location and change without notice.

3. ACCOUNT REGISTRATION To access certain features, you may be required to create an account. You agree to provide accurate, complete, and current information. You are responsible for:

· Maintaining the confidentiality of your account

· All activity under your account

· Not sharing or reselling your access

AE TV reserves the right to terminate accounts that are shared, resold, or abused.

4. SUBSCRIPTIONS & PAYMENTS Some AE TV services require a paid subscription.

• Prices and plans are subject to change at any time • Payments are non-refundable unless otherwise required by law • Missed payments may result in suspension or termination of service • Free trials, if offered, may convert to paid plans automatically

By subscribing, you authorize AE TV to charge your selected payment method.

5. ACCEPTABLE USE POLICY You agree NOT to use AE TV to:

· Violate any local, state, federal, or international law

· Distribute pirated, illegal, or unauthorized content

· Attempt to hack, scan, or interfere with AE TV systems

· Share or resell your subscription

· Use the service for commercial redistribution without permission

Violations may result in immediate termination without refund.

6. INTELLECTUAL PROPERTY All trademarks, logos, software, content, and service designs are property of AE TV or its content partners. You may not copy, distribute, modify, or exploit any part of the Service without written permission.

7. THIRD-PARTY CONTENT & LINKS AE TV may display or link to third-party content or services. We do not control or endorse their content and are not responsible for their practices, accuracy, or availability.

8. SERVICE AVAILABILITY We strive for reliable service but do not guarantee uninterrupted access. AE TV may experience outages, maintenance, updates, or technical difficulties beyond our control.

AE TV is not liable for:

· Service interruptions

· Loss of data

· Buffering or playback issues

· Device or network problems

9. TERMINATION AE TV reserves the right to suspend or terminate any account at any time for violations of these Terms, illegal activity, or abuse of the service, without prior notice and without refund.

Users may cancel their subscription at any time through their account or by contacting support.

10. DISCLAIMER OF WARRANTIES AE TV is provided “AS IS” and “AS AVAILABLE.” We make no warranties, express or implied, including:

· Fitness for a particular purpose

· Availability at all times

· Compatibility with all devices

Use of the Service is at your own risk.

11. LIMITATION OF LIABILITY To the fullest extent allowed by law, AE TV and Austin’s Electronics shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

12. INDEMNIFICATION You agree to defend and indemnify AE TV and Austin’s Electronics from any claims, damages, losses, or expenses resulting from your use of the Service or violation of these Terms.

13. GOVERNING LAW These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Any disputes shall be resolved in the courts of North Carolina.

14. CHANGES TO TERMS AE TV reserves the right to update or modify these Terms at any time. Continued use after changes means you accept the updated Terms.

15. CONTACT INFORMATION

By using AE TV, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

AE Internet/Tv/Cameras/Phone Email: support@aeinternet.us Phone: 910-214-3670 Address: 1381 Tomahawk Hwy, Harrells, NC 28444

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Customer Agreement

By using AE Internet services, you agree to the terms and conditions outlined in this policy. If you have any questions or need further clarification, please do not hesitate to contact us.

"Prices listed above do not include applicable taxes, which will be added during checkout."

For customer service inquiries or support, please contact us at:

• Email : support@aeinternet.us
• Phone : 910-214-3670

Thank you for choosing AE Internet! We are committed to providing you with reliable, high-speed internet and exceptional customer support. If you need assistance or have any questions, feel free to reach out!

Note: This document serves as the formal Service Policy for AE Internet, and by using our services, you agree to abide by these terms.